PRIVACY POLICY
Your privacy matters.
Canberra Memorial Flowers respects your privacy and takes reasonable steps to protect the personal information you provide when using our website and services.
Where Australian privacy law applies to Canberra Memorial Flowers, our privacy practices are intended to reflect the Australian Privacy Principles. APP 1 requires an applicable organisation to have a clearly expressed privacy policy covering matters including the information collected, collection and handling practices, purposes of use/disclosure, access and correction, complaints and likely overseas disclosures.
Information we may collect
Depending on how you use our website, we may collect:
Contact information
- Full name
- Email address
- Phone number
- Billing information
- Communication details
Tribute information
- Loved one's name
- Occasion
- Requested visit date
- Cemetery
- Grave or memorial location
- Section number
- Plot number
- Map pin or location link
- Access instructions
- Flower preferences
- Card message
Photos and other files
Where our forms allow uploads, you may provide:
- Headstone photographs
- Inspiration photographs
- Inspiration videos
- Other information relevant to your tribute request
Please only submit information and images that you are entitled to provide.
How we collect information
We may collect information when you:
- Place an order
- Book a service
- Submit a custom tribute request
- Contact us
- Complete a website form
- Request a quote
- Communicate with us about an existing booking
How we use your information
We may use personal information to:
- Process orders and payments
- Arrange and deliver our services
- Review cemetery and resting-place information
- Contact you regarding your booking
- Confirm requested dates
- Prepare custom quotations
- Send payment links
- Send completion photographs
- Respond to enquiries
- Provide customer support
- Maintain business records
- Improve our website and services
- Detect or prevent fraud or misuse
- Meet legal obligations
Cemetery and location information
We collect cemetery and grave information because it is necessary to provide the service.
This information may be used to identify and verify the requested resting place and determine whether the requested visit can be completed.
We do not intentionally publish private customer booking information or private cemetery location details on our website.
Payment information
Payments may be processed by third-party payment providers.
These providers may collect and process payment information according to their own terms and privacy policies.
Payment provider: [PAYMENT PROVIDER]
Third-party service providers
We may use third-party providers for:
- Ecommerce and website hosting
- Payment processing
- Form processing
- File handling
- Analytics
- Website security
- Customer communications
Third-party providers used by Canberra Memorial Flowers: [INSERT PROVIDERS]
Some providers may process information outside Australia. Where applicable, our privacy information should identify likely overseas recipients and relevant countries where it is practicable to do so.
Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no internet-based system can guarantee absolute security.
Access and correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date. These access and correction procedures are part of the matters an applicable APP Privacy Policy should explain.
Privacy Email: [PRIVACY EMAIL]
Phone: [PHONE NUMBER]
Privacy complaints
If you believe we have mishandled your personal information, please contact us first.
Privacy complaints: [PRIVACY EMAIL]
Please describe the issue and provide enough information for us to investigate.
Where the Privacy Act and APPs apply, applicable privacy complaint avenues may also include the Office of the Australian Information Commissioner.